University Flats Frequently Asked Questions

How are maintenance requests handled?

​Maintenance requests can be entered online on our resident portal 24 hours a day and requests can also be made during business hours over the phone or in person. For after-hours, non-life threatening emergencies (such as no water, flooding, lockouts, etc.) the maintenance team is on call 24/7.

Is parking available?

​Yes, assigned parking in the parking garage is offered for an additional monthly fee. Bike racks are also available in the parking garage.

Are you pet friendly?

Yes, we allow up to two pets per apartment so bring your furry friends!

What is the advantage of an individual lease?

​With an individual lease, also called by the bedroom lease, you are responsible for your own monthly rent and the regular upkeep of your part of the apartment. Unlike conventional joint leases, you are not responsible for any delinquent amounts owed by your roommates. This means if a roommate moves out early or misses a payment, all other residents are not responsible for making up the difference.

What is a rental installment?

​The rental installment is your monthly payment for rent. We do not prorate rent, rather you are charged a total rent amount for the lease term divided into equal installments. Rent is due on the 1st of each month.

What about utilities?

​Residents are responsible for the following utilities: Electricity and water. Residents are responsible to contact Alabama Power and Birmingham Water Works to set up service. Residents within the unit are to determine whose name the service is in and how the bill will be paid each month

How can I make a payment?

​We accept check, cashier's check, and money orders in our leasing office, made payable to University Flats. All payments received in the leasing office will be electronically processed. For your convenience, we will also offer an online payment option. We are unable to accept cash.

Will I need a guarantor to lease an apartment?

​The Applicant must earn an annual gross income equal to two and a half (2.5) times the total rent and must have qualifying credit history. If the Applicant cannot prove income (i.e. provide pay stubs, tax records or other documents proving income) and does not meet the qualifying credit history, then the Applicant must have a Guarantor sign a Guaranty of Resident Obligations. The Guarantor must earn a gross income of three and a half (3.5) times the total rent and must have qualifying credit history.

Do you have a roommate matching service?

Yes, we do. Part of the application packet is a Roommate Matching Form that you will be required to complete. This form will ask you questions about your social habits, study habits, and pet preferences to help us match you with residents that indicate similar preferences. Please be honest on your Roommate Matching Form.

Can I request specific roommates or units?

​Yes, you can list your preferred roommates on the Roommate Matching Form with your application. All roommates must list each other for us to confirm that all requests are mutual. You can list your floorplan preference on your application and we will do our best to place you in a floor plan that meets your requests. All requests are taken in order by the date your lease was signed and is based on availability.

How far away is the property from UAB campus?

​We're only 0.6 miles from UAB.

What is included in the rental installment?

​Your rental installment includes high-speed internet and a TV. Any other fees such as parking, furniture, or pet fees, will be a separate charge.